Frequently Asked Questions

General
- Can I Update The Firmware?
  
  No, the Baofeng comes with a One Time Programmable chip. Its Firmware cannot be upgraded.
- I Just Placed An Order, When Can I Expect It To Ship?
  
  We try our very best to ship all orders submitted to us within 24 hours during our normal business hours (10:00 AM - 6:00 PM CST). During sale periods or promotional periods it may sometimes take up to 48 hours to process and ship your order. Note t...
- I Can Receive The Signal, But I Cannot Hear Anything.
  
  Please check and make sure the receiving CTCSS tone [R-CTCS] is set correctly. Most repeaters do not require a R-CTCSS.
- Do You Sell Spare Parts For Baofeng Radios?
  
  No. Currently we do not sell spare parts.
- Where Can I Find The Instructions For Basic Operations?
  
  Instructions for basic operation can be found on our website, under the support tab.
- The Band Button Is Missing From My UV-5R V2+
  
  The UV-5R v2+ will select the band automatically depending on the frequency entered.
Troubleshooting
- My Transmit Frequency For A Local Repeater Is Not Saving Into The Memory Channel?
  
  After the receiving frequency is saved, these devices require you to save the transmit frequency into the same memory channel after the frequency is entered using the keypad in the VFO mode.
- I Cannot See My Firmware Version In CHIRP.
  
  Firmware version can only be seen in CHIRP daily release and not the stable release.